Privacy Policy

Protecting your privacy is Mandatory for us. The following Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from


Through its site Mandatory Limited (“Mandatory” or “we”) will process certain personal data. It is mandatory for us that the privacy of our customers (“you”) is valued. We are committed to protecting your personal data. We work to observe all legally required measures in processing and protecting personal data, as required by the “General Data Protection Regulation” (“GDPR”).

This Privacy Policy aims to inform you how Mandatory Limited collects and processes your personal data through your use of this Site, including any data you may provide through the Site when you sign up to our newsletter, purchase or product or take part in a competition. This Privacy Policy also informs you of your legal rights under the GDPR.

We point out that we do not intend to collect personal data from Users younger than 16 years old, unless they have permission from parents or guardians. As we cannot verify if a User is older than 16 years old, we strongly advise parents to be involved in their children’s online activities.

It is important to read this Privacy Policy together with our Terms of Use and Terms and Conditions. We recommend that you read this Privacy Policy, the Terms of Use and the Terms and Conditions carefully.

About us

Mandatory Limited is a private company established under Portuguese law.

Please note that this Privacy Policy is not applicable to third-party websites connected to this Site through links, social plug-ins or applications. Clicking on such links may allow third parties to collect or share data about you. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner, as we do not control these websites and are not responsible for their privacy policies. We therefore recommend you read these websites’ privacy policies before clicking on any links or making use of the websites accessed by such links.

We specifically point out that the Site contains social network plug-ins. When you use a social network button on the Site, please be aware that information may be directly transferred from your device to the operator of the applicable social network. We have no control over the data gathered by the plugin. If you are logged in on a social network, your use of the Site can be referenced to and known by such social network. If you interact with the plug-ins, for example by clicking “Like,” “Follow” or “Share,” or by entering a comment, such information may automatically show up in your social network profile. Even if you are not logged in on your social network account, it may be possible that the plug-ins transmit your IP address to the social network operators. Please consider this when using our services and please consult and understand each social network’s privacy policy prior to viewing this Site any further.

Personal data we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. In order to provide our services, we may collect, use store and transfer personal information about you.

By accessing our Site, purchasing products, signing up for our newsletter, taking part in a competition, contacting us or otherwise using any services, you are providing certain data to us. This data could include personal data such as:

First name and last name;
Email address;
Telephone number;
ZIP/Postal Code;
Street name + number;
Country; and
Payment details.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

How we use your Personal Data

We only retain and use your personal data when the law allows us to. We collect and use your personal data for the following purposes:

Registering you as a new customer and fulfilling your order

We will use your personal data when fulfilling your order. If it is necessary for proper handling, we may provide your data to third parties. (See the section entitled, “6. How we share your data and to whom” below).

Contacting you for matters relating to your order

We will use your personal data in order to contact you with matters relating to your order.

Managing our relationship with you

We will use your personal data in order to contact you, for example with updates on our Terms and Conditions, Terms of Use and Privacy Policy.

To enable you to take part in a contest, prize draw or similar events

We will use your personal data to make it possible to take part in a contest, prize draw or similar events.

To inform you on our products, services, promotions and events

Handling questions you send us by e-mail

If you send us an email with a question, we will use your personal data to fully answer and correctly handle your email.

Research and development

We are always looking for ways to improve our Site. We may use information on how Users use our Site and may collectively analysis User’s behaviour.

Ensuring legal compliance

We may use your personal data in order to comply with our legal obligations, or where it is necessary to protect our legal rights and interests (for example the recovery of debts due to us).

Failure to provide personal data

Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide the requested data, we may not be able to perform the agreement we have or are trying to enter in with you (e.g. to provide you products you would like to order). If this is the case, we may need to cancel the order you placed with us, but we will notify you if this is the case.

Legal grounds for processing

We rely on the following legal grounds for processing your personal information.

Performance of an agreement with you. We need your personal information to be able to register you as a new customer, to fulfil your order on the Site, to contact you for matters relating to your order, to inform you on certain promotions and events, to handle questions you send us by e-mail and to manage our relationship with you.

Explicit consent from you. We will ask explicit consent for subscription to the newsletter.

Necessary for our legitimate interests. We need your personal information for research and development, for direct marketing purposes, and to protect our legal rights and interests.

Necessary to comply with legal obligations. We need your personal information to comply with our legal obligations, and to keep you updated on changes to our Terms and Conditions, Terms of Use and our Privacy Policy.

How we share your personal data and to whom

For the purposes as described, we may need to provide your personal data to third parties.

In order to fulfil your order, we will need to provide your personal data to partners which are involved in the execution of the agreement, such as payment providers and transportation companies. Further, we may need to provide personal data to third parties which help us with the Site, for example hosting providers, e-mail services, etc.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only work together with partners that from our opinion also carry a sound privacy policy. We take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf. We do not allow our partners to use your personal data for their own purposes and only permit them to process your personal data for specified purposes.

In exceptional circumstances, such as in the event of suspicion of fraud or misuse of the Site, we may hand over personal data to the appropriate authorities in order to comply with any applicable law, to enforce agreements policies, and/or or to protect our Users or the public from harm or illegal activities.

In all cases in which we share personal data with any third party, we strictly limit the use of such personal data to the purposes and legal grounds described above.

How long we store your personal data

We will retain your personal data no longer than strictly necessary to achieve the purposes for which your personal data is collected, including for the purpose of satisfying any legal, accounting or reporting requirements.

In order to determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes in other manners, and the applicable legal requirements.